Scott Berkun The problem with smart people is that they like to be right and sometimes will defend ideas to the death rather than admit they’re wrong.

About the author:
For nine years I worked at Microsoft in various different roles: primarily as a program manager for Internet Explorer (v1 -> v5.0). I also had long stints as a usability engineer, lead program manager, and for a time, UI design evangelist. September 12th, 2003 was my last day at MSFT — I now work full time writing, teaching and consulting. Contact me if you want to hire to me to speak at an event, consult with your organization, or teach your team something. Or just say “Hi, I like your stuff; — keep it up.”